I was impressed with the professional response I received when I phoned, with a prompt call back from CISS – Berns. She was able to come and see me very quickly which was so good at this time. This was just what I needed -an easy to access and reliable support service. We usually communicated via text. My husband also spoke with another counsellor, Meinir, while he was in hospital and found this visit very important as he came to terms with his illness.